Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@pogocycles.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
General Questions
I have never shopped online,how do i trust you?
We are a UK registered business and governed by local law. We are recognised by revenue as an official bike to work vendor ,permit for which is only granted after thorough checks
In terms of payment we only accept very secure payment method like Shop Pay , Paypal and Klarna,they offer buyer protection. So your money is secure with them. Call us
In terms of payment we only accept very secure payment method like Shop Pay , Paypal and Klarna,they offer buyer protection. So your money is secure with them. Call us
What I have to do when I need your support?
To save your time and reach our support quickly, please follow below steps:
1/ Please mention your order number and E-Mail id account
2/ Capture screenshot or video for the issue you get.
3/ Describe clearly about the issue you are facing related to products.
4/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@pogocycles.com or whatsapp on +44 2037699980
1/ Please mention your order number and E-Mail id account
2/ Capture screenshot or video for the issue you get.
3/ Describe clearly about the issue you are facing related to products.
4/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@pogocycles.com or whatsapp on +44 2037699980
What is the warranty ? What happens incase of problem
We offer 1 year manufacturers warranty by default on every product which means that if there's something faulty, the manufacture will send a new part and instructions on how to fix that. More info in our support section.
In case you want a shop to fix it we offer a local repair warranty in only 19.99 euro/year. You can buy that during checkout
In case you want a shop to fix it we offer a local repair warranty in only 19.99 euro/year. You can buy that during checkout
How does BUY NOW PAY LATER work?
We have Klarna on our website. Just add product to your cart and while checking out after entering your address select the third option of payment (Klarna). This will split your cost into 3
Please note additional documents may be needed for customer verification
Please note additional documents may be needed for customer verification
What is Your DELIVERY TIME ? COLLECTION or PAY on delivery?
You should get your shipment in 7-
10 working days(usually its less than 7 days)
Collection We dont have ready stock for collection
Cash on Delivery There are no courier partners in Ireland which offer cash on delivery and hence we are unable to provide cash on delivery even if we want to
Collection We dont have ready stock for collection
Cash on Delivery There are no courier partners in Ireland which offer cash on delivery and hence we are unable to provide cash on delivery even if we want to
Is there anyway to fast track the delivery
You should get your shipment in 7- 10 working days(usually its less than 7 days).
Do I have to assemble the bike/scooter myself?
Bikes come 80% assembled. It will take about 5 mins to assemble the rest of the bike. If you want someone to assemble, any shop can do the assembly in about 30 pounds
Your site reads that hand electric can be reached in 45-65km. I drove with a full battery and only got 30km! and there were no hills !?
The specifications come from the manufacturers and are for ideal/optimum conditions. The actual speef you get depends a lot of the wind speed, your weight etc. It's like car mileage or top speed in the speedometer. This range can be achieved at constant speed without breaking at lower speeds
Do you sell spare parts?
We do have some spare parts like battery etc on our website. If you do not find what you are looking for, we can help you find shops in Dublin/source them for you if you are outside of Dublin. Let us come back to you on this
